In order to answer the queries and to provide further information related to Ticketing of 2018 FIFA World Cup, the international body of Association Football has started FIFA World Cup Ticketing Centre.
If you also need any help or wants to know more about the tickets that you have purchased or plan to purchase you can know more by the following methods:
IVR and Call Centre
Fans can contact through Interactive Voice Response (IVR) for automated information after entries their ticket ID to know about the status, if in case one needs further clarification or wants to speak to an operator then there are options for that also on the IVR. The telephone numbers for IVR are:
Russian Residents: 8 495 787 2018
Resident of any other country: + 41 44 563 2018
Web Contact Form
Alternatively, you can visit the ticketing section on the official world cup website i.e. FIFA.Com/tickets and there you can submit your query by providing name, email and subject information to get a timely response.